Easily scale and adapt with a cloud-based CX platform

Simple to use by companies and customers alike, Amazon Connect easily integrates with other applications to dynamically offer communication options based on factors like customer preferences and estimated wait times. With more than four decades of CX experience and innovation, many of the world’s best brands already partner with Teleperformance to design, implement, and manage end-to-end solution ecosystems with leading providers like AWS.

As an advanced tier service partner with AWS, Teleperformance has the expertise and experience to help customers leverage the AWS Well-Architected Framework, a set of best practices and guidelines for designing and operating reliable, secure, efficient, and cost-effective workloads on AWS.

The AWS Well-Architected Framework consists of five pillars: operational excellence, security, reliability, performance efficiency, and cost optimization. By following the principles and recommendations of the framework, customers can ensure that their workloads meet the highest standards of quality and performance, as well as avoid common pitfalls and risks that can compromise their business outcomes.

Teleperformance can help customers apply the framework to their workloads by conducting a Well-Architected Review, a comprehensive assessment that identifies and prioritizes areas of improvement and provides actionable recommendations for remediation.

Teleperformance is committed to helping customers succeed on AWS by providing them with the best-in-class services and solutions that leverage the AWS Well-Architected Framework. To learn more about how Teleperformance can help you apply the framework to your workloads, contact us today.